Contact CITB
Coronavirus - COVID-19
At present, some of our telephone information lines are unavailable. If you need to contact us, please continue to use the forms and email contacts given in the relevant sections below.
CSCS
For CSCS related enquiry, please contact: 0344 994 4777 between 8am to 6pm, Monday to Friday (closed on Bank Holidays), or visit the CSCS website. Please note that we are currently experiencing high call volumes regarding card schemes. For any other queries, please see the relevant sections below.
Course or test booking, and card scheme enquiries
Health, safety and environment (HS&E) test
- Online booking
- Email: citb.testingcustomerservices@pearson.com
- Main telephone number: 0344 994 4488
- Special assistance: 0344 994 4491
- Corporate booking: 0344 994 4492
- Working hours: 8am to 8pm, Monday to Friday; 8am to 12pm, Saturday. Closed on Bank Holidays.
Site Safety Plus (SSP)
- Postal address:
Site Safety Plus
CITB
Sand Martin House
Bittern Way
Fletton Quays
Peterborough
PE2 8TY
National Construction College (NCC) course enquiries and bookings
- Tel: 0344 994 4433
- Email: nationalconstruction.college@citb.co.uk
- Working hours: 8:45am to 5pm, Monday to Thursday; 9am to 4pm, Friday. Closed on Bank Holidays.
Queries or complaints relating to the card schemes, such as wanting to make a card application, progress an existing application, or obtain general info about the card scheme, should be directed to the card scheme owners:
CSCS cards:
- Tel: 0344 994 4777
- Email: customerservice@cscs.co.uk
- Website: www.cscs.uk.com
CPCS cards:
- Tel: 0300 999 1177 option 1
- Email: cpcs@jobcards.org
- Website: www.nocnjobcards.org
CISRS cards:
- Tel: 0844 815 7223
- Email: cisrs@jobcards.org
- Website: www.nocnjobcards.org
- CCDO cards:
- Tel: 01442 217 144
- Email: ndtg@demolition-nfdc.com
- Website: www.ndtg.org
Levy or grant enquiries
General grant enquiries
- Tel 0344 994 4455
- Email: levy.grant@citb.co.uk
Grant claim enquiries
- Tel 0344 994 4455
- Email: levy.grant@citb.co.uk
- Postal address:
CITB Levy & Grant Customer Services
CITB
Sand Martin House, Bittern Way
Peterborough
PE2 8TY
General enquiries, Levy Return advice and setting up a Direct Debit to pay your Levy
- Tel 0344 994 4455
- Email: levy.grant@citb.co.uk
- Working hours: 8am to 6pm, Monday to Friday. Closed on Bank Holidays.
Register with CITB
To be able to apply for CITB grants, you need to be registered for CITB Levy. Find out how to register with CITB.
CITB apprenticeships
For all queries contact: customerengagement@citb.co.uk
Getting in touch
CITB Advisers can support you in diagnosing skills gaps, advising on apprenticeships, legislation and training, as well as signposting you to other sources of help and advice.
CITB Advisers provide advice to businesses on levy and grant information by discussing your needs and options with you. Our support is industry-wide and includes services for Small Medium Enterprises (SMEs), Federations and large construction employers.
You can contact an available CITB Advisor by emailing: customerengagement@citb.co.uk
Alternatively you can use the list below to locate any advisor in your geographical area.
Our most frequently asked questions are on the following topics:
CSCS enquiries:
For any CSCS related enquiry, please first contact: 0344 994 4777 between 8am to 6pm, Monday to Friday (closed on Bank Holidays), or visit the CSCS website.
HS&E Test and Site Safety Plus enquiries and course bookings.
To book a HS&E Tests or Site Safety Plus course and have the opportunity to have a live chat with a advisor then please click here or call 0344 994 4488.
Wales
|
Name |
|
Phone number |
Location |
|
Aled Hughes |
07795800573 |
Advisor: Isle of Anglesey, Conwy and Gwynedd Advisor: Caerphilly, Torfaen, Blaenau Gwent, Monmouthshire, Newport, Merthyr Tydfil, Bridgend |
|
|
Emrys Roberts |
07881514865 |
Advisor: Wrexham, Flintshire, Denbighshire and North Powys |
|
|
Helen Murray |
07500 096107 |
Advisor: Ceredigion, Carmarthenshire and Pembrokeshire |
|
|
John Evans |
07748 238704 |
Advisor: Swansea, Neath Port Talbot and South Powys |
|
|
Suzanne Perkins |
07770 678 353 |
Advisor: Cardiff, Vale of Glamorgan and Rhondda Cynon Taf |
England – South & London
|
Name |
|
Phone number |
Location |
|
Jan Rejek |
07767 325397 |
Advisor: Cambridgeshire |
|
|
Martin Bruton |
07824 351208 |
Advisor: Gloucestershire |
|
|
Elizabeth Steel |
07768 003933 |
Advisor: Solent LEP area Southampton/New Forest& Isle of White |
|
|
Katie Smith |
07720 037256 |
Advisor: Heart of the South West LEP area Somerset and Swindon and Wiltshire |
|
|
Karen Blacklaw |
07775 805033 |
Advisor: Cornwall & Isles of Scilly |
|
|
Angus Hamilton |
07876 790029 |
Advisor: Heart of the South West LEP area South Devon |
|
|
Christopher Gingell |
07771 814829 |
Advisor: West of England LEP area Bristol |
|
|
Jacquee Say |
07917556997 |
Advisor: Solent LEP area Portsmouth & Oxfordshire & Thames valley |
|
|
Allison Stone |
Allison.Stone@citb.co.uk |
07769 672 649 |
Advisor: London South East |
|
Kerry Andrews |
Kerry.Andrews@citb.co.uk |
07825 906684 |
Advisor: London South East |
|
Derek Agnew |
07770800977 |
Advisor: London North |
|
|
Samantha Mclaughlin |
07776 092946 |
Advisor: London South East |
|
|
Fatimah Sulaiman-Hon |
07818 473661 |
Advisor: London West |
|
|
James Thomas |
07747 118839 |
Advisor: London East |
|
|
Laura McNeil |
07467 330650 |
Advisor: Suffolk |
|
|
Marc Pope |
07866 786591 |
Advisor: Sussex |
|
|
Sarah Peace |
07557 541248 |
Advisor: Buckinghamshire & Berkshire |
|
|
Anneli Somlo |
07768 083882 |
Advisor: Hertfordshire |
|
|
Nathan Kuyper |
07387 014170 |
Advisor: Kent |
|
|
Darren Lawrence |
07909681147 |
Advisor: Dorset & Surrey |
|
|
Heidi Greenham |
07552 251712 |
Advisor: Enterprise M3 LEP area Hampshire |
|
|
Florence Hale |
07825 421068 |
Advisor: Bath |
|
|
Alan Bridgman |
Alan.Bridgman@citb.co.uk |
07827 082270 |
Advisor: Essex |
|
Claire Daly |
Claire.Daly@citb.co.uk |
07793 666028 |
Advisor: Norfolk |
|
Nicky Dady |
Nicky.Dady@citb.co.uk |
07770860081 |
Advisor: Peterborough |
England - Midlands and North
|
Name |
|
Phone number |
Location |
|
Sharon Brown |
07823 520631 |
Advisor: Liverpool City Region |
|
|
David Rowlands |
07887 984897 |
Advisor: Cheshire & Warrington |
|
|
Susan Geary |
07818 008847 |
Advisor: Nottinghamshire |
|
|
Allison Morris |
07771652577 |
Advisor: Tees Valley , Durham & Sunderland |
|
|
Laura Wilson |
07795 475227 |
Adviser: North East |
|
|
John Long |
07880 095664 |
Advisor: York & North Yorkshire |
|
|
Janice Chattaway |
07584 641767 |
Advisor: Hull & Humberside |
|
|
Laura Simpson |
Laura.simpson@citb.co.uk |
07753788327 |
Advisor: Leeds Bradford & Keighley |
|
Ricky Sandoval |
Ricky.sandoval@citb.co.uk |
07342066840 |
Advisor: Doncaster, Rotherham & Barnsley |
|
Farhan Sattar |
Farhan.sattar@citb.co.uk |
07766 785997 |
Advisor: Leicestershire |
|
Lorraine Richardson |
07899 818540 |
Advisor: Lancashire |
|
|
Lorna Banks |
07866 786443 |
Advisor: Black Country |
|
|
Trevor Oakley |
07827 358406 |
Advisor: The Marches (Shropshire, Telford & Wrekin & Herefordshire) and Worcestershire |
|
|
Philip Warwick |
07776 226051 |
Advisor: Coventry and Warwickshire |
|
|
Davina Lowe |
07796 994944 |
Advisor: Derbyshire |
|
|
Jane Crompton Payne |
07920 070612 |
Advisor: Greater Manchester |
|
|
James Johnson |
07909 688048 |
Advisor: Greater Manchester |
|
|
Ian MacDonald |
07769 672207 |
Advisor: Cumbria |
|
|
Sarah Duignan |
07471 025774 |
Advisor: Birmingham |
|
|
Nathan Wilkins |
Nathan.wilkins@citb.co.uk |
07775 702632 |
Advisor: South East Midlands (Milton Keynes Bedfordshire, Luton) |
|
Carole Jones |
07500 605169 |
Advisor: Lincolnshire |
|
|
Susan Geary |
Susan.Geary@citb.co.uk |
07818008847 |
Advisor: Nottingham |
Scotland
|
Name |
|
Phone number |
Location |
|
James Halliday |
07876 847012 |
Advisor: Dumfries and Galloway and Scottish Borders |
|
|
Alastair Melvin |
07834 941284 |
Advisor: Aberdeen (City and Shire), Moray and Shetlands |
|
|
Cat McFarlane |
07799 581034 |
Advisor: Glasgow City, East Dunbartonshire and Lanarkshire (North and South) |
|
|
Alan Duffus |
07740 073275 |
Advisor: Highland, Eilean Siar and Orkneys |
|
|
Margaret Evans |
07785 278141 |
Advisor: Lanarkshire (North and South) and Falkirk |
|
|
Laura Stoddart |
07787 005214 |
Advisor: Argyll & Bute, Stirling and West Dunbartonshire |
|
|
Graham Donachie |
07770 447416 |
Advisor: Dundee, Angus and Perth/Kinross, Fife |
|
|
Linda Jane Sutherland |
07824 456048 |
Advisor: Glasgow City, Renfrewshire and East Renfrewshire |
|
|
Sarah Forbes |
07887 752136 |
Advisor: Clackmannanshire, Lothian(s) and Edinburgh City |
Head office
Telephone: 0344 994 4400
Email: welcome@citb.co.uk
Postal address:
Sand Martin House
Bittern Way
Peterborough
PE2 8TY
We aim to respond to all emails within five working days.
Chief Executive
Postal address:
Sarah Beale
Chief Executive
CITB Head Office
Sand Martin House
Bittern Way
Peterborough
PE2 8TY
Chairman's office
Postal address:
Peter Lauener
Carthusian Court
12 Carthusian Street
London
EC1M 6EZ
Norfolk (Bircham Newton)
National Construction College
Bircham Newton
Kings Lynn
Norfolk
PE31 6RH
Telephone: 0344 994 4433
Email: ncc@citb.co.uk
Glasgow (Inchinnan)
CITB and National Construction College
4 Fountain Avenue
Inchinnan
Renfrewshire
PA4 9RQ
For media enquiries, please email press.office@citb.co.uk
This email is for journalist enquiries only.
You can contact our Publications Department by:
Email: Publications@citb.co.uk
Phone: 0344 994 4122
Post:
Publications Department
CITB
Q10-Neon
Quorum Business Park
Benton Lane
Newcastle Upon Tyne
NE12 8BU
For branding enquiries, as well as to request permission to use the CITB logo, please email marketing@citb.co.uk
Approved Training Organisation (ATO) support
General enquiries
- Online enquiry form
- Tel: 0344 994 4400
- Working hours: 8:45am to 5pm, Monday to Thursday; 9am to 4pm, Friday. Closed on Bank Holidays.
Customer feedback
Fill in our online form to give us general feedback, or to let us know about something you think we did well.
CSCS feedback should be directed to https://www.cscs.uk.com/contact/
Stay up to date with CITB
Fill in our online form to tell us how you want to be kept informed by CITB.
You can choose to receive information from us by email, post or phone.
- Tel 0844 994 4047
- Email: ctdservices@citb.co.uk
- Working hours: 8.45am to 5pm, Monday to Thursday; 9am to 4pm Friday. Closed on Bank Holidays.
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